FREQUENTLY ASKED QUESTIONS
What size should I order?
We have the best news for you! All of our products on the website have the measurements in the descriptions! We also have all of our model information here!
If you have a sizing question or a general question, feel free to send us an email at email@example.com. We would love to help you and we will do our very best to answer all of your questions!
How do I know what size I am in Kan Can Jeans?
Our Kan Can jeans have two sizes! For example, a size 5/27 means the jeans are a size 5 with a 27” waist! Hopefully that is helpful, otherwise we do have our models sizing here!
How do I change or cancel my order?
We understand your orders are important to you, so we do aim to fulfill orders as soon as possible. You can email us at firstname.lastname@example.org and if we have not already started working on your order we can either swap out sizes or issue a gift card if you chose to not have your product sent. If your order has already been sent out, you can always send it back as a return.
What payment options do you have?
We offer payments in the form of ShopPay, GooglePay, AmazonPay, Paypal, Sezzle, or Credit Card.
Shop now and pay later with Sezzle!
1. No interest or fees!
2. Your order is shipped ASAP!
3. Sezzle splits your purchase into 4 easy, automatic payments!
How do I apply a gift-card code or store credit code?
This part is so nicely laid out making it as simple as possible just for you! All you have to do is enter the code you were issued through email when checking out into the "Gift Card or Discount Code" section.
Where is my order confirmation?
We are so happy you found something you loved from us, just know you are apart of making this dream happen. We appreciate you. Now as soon as your order is submitted, you will receive an email with the order confirmation and your package should be to you in no time (you should also receive tracking information once it ships)! If you feel like you are missing an order from us, be sure to check your junk/spam mail.
Why was my card refunded?
Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your card was refunded for the item’s purchase price. We email customers regarding oversells before your order is shipped, and apologize for any inconvenience it may have caused you
When will my order be shipped?
First, thank you so much for ordering from us! We want you to get your order in a timely fashion, so we normally package and ship out orders within 48 hours of receiving the order.
How do I get free shipping?
We have great news for you, all U.S. orders over $100 will receive FREE shipping. Return shipping is at the customers expense.
How much do I have to pay if I don't qualify for free shipping?
For orders under $100, we offer Flat Rate Shipping for only $7. Tracking information is provided via email to the customer at the time the order has shipped.
My tracking is not working for my package, what do I do?
Unfortunately, at this time all UPS orders have to be tracked through UPS. If you have a UPS tracking number and it's not showing the status of your order, head over to UPS in order to track your package.
What is your return policy?
Please refer to our Return Policy for more information
How long does it take to process my return?
Once we have received your online return it will then be processed within 2-5 business days. If your return is accepted you will then be issued an eGift Card via email. Please be sure to keep your tracking number for your records. We do not offer refunds. No exceptions.
I returned an item and have not received my gift card code yet! What do I do?
If you have not received an email with your gift card code within 2-5 business days after we have received it here, please let us know! You can shoot us an email at email@example.com or Facebook/Instagram message us with your order # and information. Please check your spam folder for Gift Card notifications.
I received incorrect items, what should I do?
Oh no, we are so sorry! Please provide us with images of the items along with item SKUs on the clear bags the items arrived in and email it to firstname.lastname@example.org. Also, please reference your order number in your response. We will review these images and respond within 24 hours (weekdays only) to resolve this issue and make things right!
What items are final sale?
Any item that is a final sale means that the item non-returnable and cannot be returned for store credit. These products include: CLEARANCE or ACCESSORIES. No exceptions.
One of my items is damaged, what do I do?
If you believe the item you received is damaged, please email email@example.com with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.
What do I do if something is out of stock in my size?
Shoot! Popular items have a great chance of being restocked, so sign up to get notified when it gets restocked so you can be the first to grab your size!
To sign up to be notified when/if an item is restocked click on the out of stock item, select your size, enter your email or phone number in the field and click "Notify When Available"!
How often do you restock products?
This depends on how many people are interested in a specific product, but quite often.
Do you have gift-cards?
Oh heck yes! Make sure to head here to purchase gift cards for all of your friends and family! All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.
Do your gift-cards or store credit ever expire?
You are in luck! Our gift-cards and store credit never expires! Shop till you drop!
Do you have a store location?
We are based solely online-which means that our store hours are 24/7 OPEN. Get your shopping on whenever you are in the mood or looking for something super cute at Willow and Roan!